Where’s my Order?
To check your order status, view My Orders.
Can I cancel an order after shipping?
You can cancel the orders only two days before the delivery date.
What are the benefits when I create an account?
You get the recent updates about our Products, Newsletters, Fashion gossips and the latest trends :D !!
Does Khumbaya deliver products outside Nepal?
No. Khumbaya delivers products only in Nepal. The products are delivered anywhere in Nepal. The customer will have to pay the shipment charges for the same.
My payment failed while making a purchase. What should I do?
Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery(COD) payment option on the payment page to place your order.
If your payment is debited from your account after a payment failure, it will be credited back within 7-10 business days, after we receive a confirmation from the bank.
How to place an order?
These Guidelines below will help you place an order:
- Step 1 : Select the product you want to order and click on the “Add to Cart” option. You can add a number of products as per your wish in the cart except for the products which say “Out of Stock”.
- Step 2: Once you are done with adding the desired products to the cart; you will see an option as “Shopping Cart” on the top right corner of the page. Just below this you will be able to see the number of items you added to your cart. On clicking it you will be able to view the items in your cart or Checkout if you are satisfied with the products you added.
- Step 3: Click on the “CHECKOUT” option for placing the order.
- Step 4: Enter the details asked under the Billing Address field or login if you already have an account in khumbaya.com
- Step 5: Click on the “PLACE ORDER” option and you are done
5 Easy Steps and you will have your product delivered right away to you. So, enjoy your shopping.
For any further confusions you can always contact us :)